Aulterra Return Policy

If you are not 100% satisfied with your purchase you can return the product within 30 days from the date of your purchase for a full refund. Refunds will only be issued to the original purchaser of the product being returned.

Instructions to return items to Aulterra:

Please contact (call or email) our office FIRST to obtain an RA number. 208-635-5034 |
Please write this number on your original invoice, then send along with your items to Aulterra at the following address:

PO Box 1537
Hayden, ID 83835

Aulterra does not pay to ship returned items.

Once received, Aulterra will issue a credit for the item purchased minus shipping charges. Please allow 5-7 business days to see the credit on your bank statement.

*** IMPORTANT | Please do NOT return items without first contacting us to obtain an RA number!