Please contact (call or email) our office FIRST to obtain an RA number. 208-635-5034 | admin@aulterra.com
Please write this number on your original invoice, then send along with your items to Aulterra at the following address:
Aulterra
PO Box 1537
Hayden, ID 83835
Aulterra does not pay to ship returned items.
Once received, Aulterra will issue a credit for the item purchased minus shipping charges. Please allow 5-7 business days to see the credit on your bank statement.